NCache 4.6 - Online Documentation

Troubleshooting Counters

You can receive an error message 'Computer Name Not Found' when trying to monitor a remote server node from a non-administrator account.
To enable remote monitoring on server node (Windows NT computer), do the following:
  • Grant at least READ access to the following files:
  • %windir%/system32/PERFCxxx.DAT
  • %windir%/system32/PERFHxxx.DAT
             where xxx is the basic language ID for the system; for example, 009 for English.
  • Grant READ access to the following registry keys on the remote computer: Using REGEDT32, grant the user account at least READ access to HKEY_LOCAL_MACHINE/Software/Microsoft/Windows NT/CurrentVersion/Perflib and all sub keys of that key.
  • Using REGEDT32, give the user at least READ access to HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/SecurePipeServers/winreg.
    Please keep in mind that using Registry Editor incorrectly can cause serious system-wide problems that can make you to reinstall Windows operating system. Use this tool at your own risk.
See Also