Alachisoft Return Policy

All purchases are final. Please evaluate our products with a 60-day FREE trial before buying. We provide free technical support during the evaluation period as well.

If you have any questions about purchasing our products, product licenses, support contracts, VAR/OEM contracts, or site licenses, please send an email to:

Upon purchase, all sales are final. We do not offer refunds on Internet download versions of our software. Alachisoft software products are available for set trial periods during which you are allowed to examine and evaluate our software products prior to purchase.

Downloaded Software:

It is our policy not to provide refunds for software downloaded from our website. If you did not downloaded your product, did not attempted to download or if it does not work as indicated, please contact us immediately at


231 Market Place, Suite 522
San Ramon, CA 94583, USA

US Toll Free: 1-(800) 253-8195
Intl: 1-(925) 236-3830
Fax: 1-(925) 886-8361

Service Packs to the product for fixing bugs and problems are provided free of charge. However, new releases of the product are not provided free of charge or as part of a support agreement.

Companies or products mentioned herein maybe trademarks or registered trademarks of their respective companies.