Alachisoft Return Policy

Please note that all purchases of Alachisoft products are final. We do not offer refunds on the purchase of our software products, their annual maintenance, or on 24x7 support.

Instead, we allow you to download a fully working 60-day trial copy of our products totally FREE for evaluation purposes. This evaluation period can be extended upon request. We also provide free email based technical support during the evaluation period.

The intention is to provide ample time to use and evaluate our products and ensure they meet your requirements. We urge you to purchase our products and maintenance/support after you are fully satisfied that they meet your needs.

If you have any questions about purchasing our products, product licenses, support contracts, VAR/OEM contracts, or site licenses, please contact us.


8875 Hidden River Parkway, Suite 300
Tampa, FL 33637, USA

US Toll Free: 1-(800) 253-8195
Intl: +1-(925) 236-3830


Service Packs to the product for fixing bugs and problems are provided free of charge. However, new releases of the product are provided only as part of an annual maintenance agreement.

Companies or products mentioned herein may be trademarks or registered trademarks of their respective companies.