Modify Existing Subscription
This option is only available for 1-Year Reserved plan.
To increase the number of reserved licenses, NCache allows you to make modifications to your current subscription. Here's how you can modify your subscription using the NCache Cloud Portal.
- After 3/4th of the subscription term, you will not be able to modify your existing subscription.
- The modified licenses will be charged from the month of modification, not creation of subscription.
From NCache Cloud Portal's Subscription Dashboard, click on the Modify Subscription button.
You will see the following screen:
This dashboard comprises of the following sections:
Current Subscription Term: This shows the term period of your current subscription. The starting date on which your subscription was created and the end date on which your subscription will be unsubscribed.
Add New Licenses: This is where you enter the number of additional reserved licenses that you need.
Use License Calculator: This is a calculator you can use to estimate the licenses you require depending upon how many logical processors you need.
24x7 Support Signup: [Only for Enterprise] This is an option provided to you in case you want to avail 24x7 support on the licenses you purchase.
Total Cost Chart: This is a chart that shows you the individual and total cost of the licenses you add.
Discount Coupon: This is where you add discount coupon you receive from our Sales team on the licenses.
Add the amount of additional Server, Client, and Server Only licenses that you need against their respective Add New boxes. You can use the License Calculator to estimate the number of licenses you will require.
The modification allows you to only increase the number of reserved licenses.
- If you haven't signed up for 24x7 support, select Yes to signup for it now. This modification will apply to all new licenses and the ones that are a part of your existing subscription.
- 24x7 Support is for 1-Year Reserved plan and Enterprise Edition only.
- You cannot disable 24x7 support if you had already enabled it at the time of subscription creation.
- You will only be able to enable 24x7 support if your purchase licenses worth $50,000 or more.
If you have a discount coupon that you would like to use, add the code in the Coupon box and click on Apply. You will notice its effect in the cost chart.
After you are done modifying the subscription, check the I agree with the subscription cost above. checkbox and click on Modify Subscription.