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Quick Reference to Troubleshooting NCache

This section is intended as a quick reference to provide you with solutions and workarounds to commonly occurring exceptions and problems while using NCache. You can either look up community based solutions posted on Google Groups, GitHub, or Stack Overflow, refer to relevant content such as NCache tech tips, documentation and release notes, or contact NCache Tech Support.

Community Based Support

The NCache community and our Tech Support actively correspond on:

  • NCache Google Groups
  • NCache on GitHub
  • Stack Overflow NCache

NCache Tech Support

In case you can't find what you're looking for, you can always drop an email to Alachisoft's Support Team at support@alachisoft.com.

Self Help

You can also refer to the troubleshooting content and bug fixes on our website such as:

  • Tech Tips
  • NCache Release Notes
  • NCache Documentation (see below for detailed list of common problems)

Troubleshooting Related Docs

The commonly occurring problems have been categorized into 5 sections. Head over to these categories to find details about symptoms and workarounds.

Installation

Sigar Native libraries not found
Unable to run PowerShell cmdlets

Administration

No server available to process request
Unable to communicate with server node
Disabled network card
Nodes not joining with cluster
Bind multiple NICs
Out of memory problem

NCache API

No server available to process request
Unable to communicate with server node
Client socket deadlock
Client operation exceptions
Compact serialization exception

Security

Client connectivity failing with TLS
NCache security exception

Monitoring

Computer name not found
Diskperf not installed
No READ access to the Perflib subkeys
Unable to connect to remote server

See Also

Installation Guide
Administrator's Guide
Programmers' Guide

In This Article
  • Community Based Support
  • NCache Tech Support
  • Self Help
  • Troubleshooting Related Docs
    • Installation
    • Administration
    • NCache API
    • Security
    • Monitoring
  • See Also
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