Alachisoft offers various support options to our clients to ensure complete satisfaction with our products. Inquiries and questions are answered in a timely manner by our experienced and knowledgeable support engineers. We provide various communication methods for our clients that suit their individual needs:
Customers can search our extensive online documentation, FAQ's, online support forum, articles and online demos 24 hours a day. Our online resources provide a wealth of information on many topics and provide quick answers to most common questions.
We work very closely with our customer to ensure they always have someone they can communicate with. To contact our outstanding support personnel, please use one of the following ways:
For NCache, we generally try to resolve the question via a quick email. However, we don't hesitate to call the customer back immediately if the problem seems more complex than what an email can handle.
Since TierDeveloper 6.1 has become FREE software, no phone or email support is provided for it. Please download and use TierDeveloper "as-is". However, for those customers who purchased TierDeveloper 6.0 or earlier versions along with annual maintenance, we will continue to provide excellent support.
Besides providing a great tool we also want our customers to have peace of mind. 24x7 support is also available to our NCache customer. In addition to the regular office hour support, we provide our customers an off-hours support phone number where they can call us for any urgent issues.