Alachisoft offers various support options to our clients to ensure complete satisfaction with our products. Inquiries and questions are answered in a timely manner by our experienced and knowledgeable support engineers. We provide various communication methods for our clients that suit their individual needs:
Self Service Support
Customers can search our extensive documentation, articles and online demos 24 hours a day. Our online resources provide a wealth of information on many topics and provide quick answers to the most common questions.
Presale/ Email-based Support
We work very closely with our customers to ensure they always have someone to communicate with. To contact our outstanding support personnel, please send an email to firstname.lastname@example.org
For NCache, NosDB and TayzGrid, we generally try to resolve the question via a quick email. However, we don't hesitate to call the customer back immediately if the problem seems more complex than what an email can handle.
Since TierDeveloper 6.1 is FREE software, no phone or email support is provided for it. Please download and use TierDeveloper "as-is". However, for those customers who purchased TierDeveloper 6.0 or earlier versions along with annual maintenance, we will continue to provide excellent support.
Business Hours Support
We provide full service phone and email support for our NCache, NosDB and TayzGrid customers during regular office hours which are from 7am to 4pm Pacific Time.
24x7 Phone Support
For organizations with critical business needs, 24x7 support is also available. In addition to the regular office hours support, we provide our customers an off-hours support phone number to contact us for urgent issues.